If you have recently flown on an airplane, purchased an appliance or had one repaired, been a patient in the hospital or gotten a haircut, you’ve probably received an email requesting your opinions about the service. A survey. We are asked if we were satisfied, would we recommend the company to a friend? What could they have done better? Was it clean? Was is complete? Was is worth our time and money? Will we come back? Companies, large and small,...